Return and refund policy

Withdrawal, return and refund

Need to return something to us?

You have a period of fourteen (14) clear days from receipt of the products ordered on our site to exercise your right of withdrawal without having to justify any reason.

You must return the products to us in new condition and in their original packaging in perfect condition to:

SOAP AND THE CITY, 75 rue du Faubourg Saint-Martin, 75010 Paris, France.

by adding your order number and refund request.

For the return of products, we recommend that they be returned to us by registered mail with acknowledgment of receipt.

The return costs are your responsibility.  Shipments in "postage paid by the addressee" or cash on delivery will be refused.

The shipping costs during the validation of your order that you have paid will not be refunded to you.

The refund will be made within 14 (fourteen) days of receipt of your products.

SOAP AND THE CITY does not take back products purchased in store, please go to the store where you shopped with your receipt.

A question, a problem: Consult our FAQ or contact our customer service always at your disposal on 01 71 97 64 59 or at